Thank you for shopping at Silmora. We strive to provide you with the best quality artificial jewellery and an exceptional shopping experience. Please take a moment to read our refund and return policy.

30 Day Return & Refund Policy

If you are not satisfied with any product purchased from Silmora and do not want to use that product, then you can return your product to us within 30 days without any problem with the conditions given below. The amount spent by you for the product will be refunded within 7-15 days after deducting the shipping charges.

Eligible item unworn , undamaged, with original tags and packaging within 30 days of delivery.

Exclusions –

Custom orders ,Personalized item ,Damaged or worn item, Item missing original tags and packaging.

Cancellation –

Order can be cancelled before shipping. contact us immediately to request cancellation. Cancellation Fee : None if cancellation before shipping.

Return Process –

1. Contact us : 9034524646 our customer care number.
2. Receive RMA (Return Merchandise Authorization) number
3. Ship item back : within 5 days of RMA issuance
4. Refund processed : within 7-15 days of receiving returned item

Shipping Costs

• Return shipping: buyer’s responsibility
• Original shipping cost : Non – Refundable

Exchanges

• Eligible items: unworn, undamaged, with original tags and packaging
• Exchange window: within 30 days of delivery
• Exchange for : equal or lesser value item

Warranty

• Silmora offers Life time plating warranty on all silver jewellery absolutely free who bought the customer from Silmora website only. Customer avail shipping charges for this service.
• By placing an order, you acknowledge agreement with our Return and Cancellation Policy. We reserve the right to modify this policy without notice.

Damaged Product Refund

We understand that sometimes items may be damaged during shipping. In such cases, we offer a refund under the following conditions:

1. Video Proof: To be eligible for a refund, you must provide a video of the order being received and opened, clearly showing the damaged product.
2. Notification: You must notify us of the damage within 48 hours of receiving the order.
3. Inspection: Once we receive the video and verify the damage, we will process your refund.

How to Submit a Refund Request

1. Record a Video: Make a video of the package being opened, showing the damaged item.
2. Contact Us: Send the video and your order details to our customer service team at teamsilmora@gmail.com.
3. Verification: Our team will review the video and verify the damage.
4. Refund Processing: If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.

Please note that the refund process may take 7-15 business days to reflect in your account.

If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Silmora.